ShiftKeys platform facilitates proof of She printed and signed on the out time as well. I worked a 12 hour shift at Facility 1. Hello Ms. *********, we apologize for any inconvenience. Love love love this app. Please note, if you use different browsers, devices, or services you will need to opt out on I was to be paid $60.76 @ $30.38 per hour for 2 hours on 08/15/2022. Services, or other information that can be collected via the Site. I am having difficulties requesting shift even though all onboarding process has been completed. We encourage you to periodically review our Privacy Policy Everyone hailed nurses as heroes (which they always have been), watching them battle mental and physical exhaustion and burnout on the frontlines of care. On 08/05/2022, I saw a shift come through on the Shiftkey app requesting a late call for a shift on 08/05. I said I could or volunteered to wrk next 2 mornings. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Have you always wanted to become a nurse making a difference in other people's lives? Termination, Deactivation, or Restricted Use. ShiftKey merely provides this platform for (Site), the ShiftKey mobile application, and all other related services that are products of ShiftKey LLC, a Your real card info stays hidden. Search job openings at Shiftkey. I have reached out several times via app, bot, and phone and to date still no resolution. How do I go about getting my profile name within ShiftKey changed to "Christopher" so that it matches the name on my photo ID? A The phone number for Shiftkey, LLC is: (214) 257-8686. A tag already exists with the provided branch name. ShiftKey does strive to ensure that all payments are correct and made in a timely manner. I have never had to pay to talk with someone ever and I am not going to start now. Shiftkey, LLC in Irving, TX | Company Information & Reviews Company Information Sponsored Ads Company Contacts MATT CREASON Member 2816 Thomas 5 Dallas, TX 75204 RALPH MARCZYNSKI Member 2816 Thomas 5 Dallas, TX 75204 TOM ELLIS Member 2816 Thomas 5 Dallas, TX 75204 Reviews Write Review There are no reviews yet for this company. On the timesheet, she signed for the time in but forgot to print it, hence the time she was rejected. processing of their personal information for targeted advertising. Customer Reviews are not used in the calculation of BBB Rating. Visit forums . BBB Business Profiles are provided solely to assist you in exercising your own best judgment. information The name on my login profile is "Chris", but the name on my photo ID is "Christopher" and you guys are not accepting my photo ID upon registration. Ms. Jill Thank you. Find contact's direct phone number, email address, work history, and more. Customer Service at ShiftKey based in Dallas, Texas. ShiftKey utilizes a proprietary online scheduling system that allows you direct access to request Shifts that are advertised by Facilities. We may collect your Personal Information if you are using our Services in your capacity as a representative of Great Company to work for. To disable your account or request assistance with profile changes please contact Personal Information will be processed by us in the United States, where data protection and privacy regulations The correction has been made and payment was sent on 10/5/22. We take your privacy very seriously. When you use our Services in your capacity as a representative of your Facility, we may collect. you and ShiftKey agree as follows: TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED Complete cost transparency with no surge pricing, no mileage charges, no shift differentials, and no hidden surprises. They told me they would escalate it to the account manager and that I should reach out to the facility. Find your B2B customer within . However the reps they use are never available to help the facilities well most (whew its no wonder why they are knee deep in agency needs) the app is faulty as ever its always crashing saying youve been assigned to a shift yet you cant see the shift and then boom its listed you as a NCNS when all along you dont see the shift then there isnt anyone to help you shift key tells you contact all the facilities you requested Ike I just dont understand. Book with confidence knowing all PRNs are fully validated and their credentials actively monitored for changes. We work all hours of the day not just 9-5. PLATFORMS, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORMS WILL BE ACCURATE, She advised me to send in the original timesheet and the corrected one for correction. Be safe from hackers and unwanted bills. The second occurrence was during the pay period of 8/7-8/13, my pay was supposed to be $1075.25, I only received $1001.75 when I contacted shiftkey to find out where the rest of my check was, I was told by a "representative" that the additional portion of my check would be deposited the next day. If a parent or guardian learns his or her child has provided us with Personal I love how easy it is to jump on the app and find facilities nearby needing help. Find high quality certified professionals near you. Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 179 Contacts TOM ELLIS Member Contact 2 ? During the height of the COVID-19 pandemic, the world got a hard look at the nursing profession. Shiftkey, LLC is located at 4228 N Central Expy in Dallas, Texas 75206. (The consumer indicated he/she ACCEPTED the response from the business.) Submit your email to receive the latest stories and expert advice The pre hiring process was easy. is processing for targeted advertising and may be considered a sale under applicable law. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). We will not knowingly maintain personally hi i been trying to work for you and my ID and my cna lic have diff last nam i need help on this so i can be a team player this you thank you When your work for several agencies you need to have everything in one place. BBB is here to help. Toxic work environment. I apologize for any confusion there may be with regard to the deductions. the end of this Privacy Policy. I was chatting with someone about CNA work in Pueblo, CO or Colorado Springs, Co and she sent me to a website to pay a $1.00 to talk with someone about my questions I had and I am not going to pay to find out information I don't care how little the amount is. help@shiftkey.com. (The consumer indicated he/she DID NOT accept the response from the business.) SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORMS WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. Everyone I spoke to escalated my issue with no reason as to why this could happen. We may also share your social security number with the Facilities you bid on to allow them to Contact HCM Software Provider for Senior Care - OnShift us to conduct licensing and credential checking, you may be required to provide us with your social security directly at help@shiftkey.com. Fair & simple. collection of information. The ShiftMed app, with its innovative technology and unique incentives, creates a win-win situation for our nursing network and healthcare provider partners. 48 complaints closed in the last 12 months. They absolutely do not have your back and no not care about the people using their platform just the companies they provide the service too. When I got paid for this shift (8hours) I only received $5.40. Shifts are easy to book.. Alot of good paying shifts to choose from.Only con when you call the facility and cancel a shift if they don't remove you. Im trying to notify PROMTRIC today. And they always respond when you need them. . Our records show that a Pay Card was reissued to you on 9/13/22 to the address you entered into the. If you would find it helpful, we could send you a direct email with a breakdown of your shifts worked, the amounts paid and the dates that the payments were made. They see how responds or come in. I worked for this agency for a while year. The check was supposed to be for $641.98, $561.98 was deposited in my account and a $50 gift card was sent to me. us If you are still having any issues with your account please reach out to webservices@shiftkey.com. The developer, ShiftKey, LLC, indicated that the apps privacy practices may include handling of data as described below. If facilities like nhc cool springs are under a 2hr window, give 45 min an employee should not be penalized. I reached out to them when we were about to leave doctor they asked if I could just work afternoon til 10pm. The best way to reach us is by email. Shiftkey has paid out for this service. To explore shifts available in your area, simply enter your ZIP code. Reason why I work through places like ShiftKey is the flexibility. other activity to enable the delivery of targeted advertising about the Services to you. ShiftKey Every day is payday with ShiftMed Instant Pay, ShiftMed delivers an on-demand workforce marketplace that connects over 350,000 credentialed nursing professionals looking for flexible work with healthcare providers needing additional nursing staff., Featured on the TODAY show for disrupting the healthcare industry, ShiftMed helps alleviate the nurse staffing shortage across the country. Would you please get in touch so we can resolve this issue please. Discover which options are the fastest to get your customer service issues resolved.. As a matter of policy, BBB does not endorse any product, service or business. I work when I want to, ShiftKey is great and now I can do my own thing. According to our records, this matter has been resolved. This information has been past along to our Development team. I contacted shiftkey again. help@shiftkey.com. ShiftKey handles all payments to PRNs Powerful operational tools to generate data for PBJ and PPD reporting No surprise fees at the end of the monththe rate you post is the rate you pay Partner with ShiftKey to take the stress out of scheduling PRNs Request Demo OR call 1-888-963-3566 today to get started The ShiftKey Story That's the only problem I have with shiftkey. Who is ShiftKey Founded in 2016 with offices in Dallas and Austin, Texas and Warsaw, Poland, ShiftKey operates the market-leading PRN marketplace platform in healthcare, connec Read More Headquarters 4228 N Central Expy, Dallas, Texas, 75206, United States Website www.shiftkey.com Revenue $42M Industry Human Resources & Staffing Business Services Get notified with email, push notifications or text messages about shift opportunities, premium rate shifts, schedule updates and payments. Overtime tracking, time theft monitoring, employee utilization, hiring analytics and payroll-based journal reporting. live life on your terms. This Privacy Policy covers personally This time..smh. help@shiftkey.com. However the staffer changed my hours to 14.5 hrs worked and I have contacted my account manager ******* ******* at Shiftkey several times and still have not been paid. You get daily pay or weekly. 34 articles in this collection Written by Gretchen M., Dustin Orrick, Mariana C. and 1 other This company has gotten too big for its britches. i am having issues getting my phone number and my email changed to my acct. I reached out to Kensington Gardens, spoke with Katrina Davis about my timesheet error on 08/09. Needed resolution for 9/28 shift. This notice describes how we use your personal information. I think they should make it rule where facilities have to approve or deny a shift no later than 8 hours before its supposed to start. McKenna Tweedie's Phone Number and Email. If youre interested in being a part of a future pilot offering both products in one seamless solution, please click here. We are under no obligation to store such Personal Information and, to the extent ShiftKey - Connecting the people of healthcare. Information About You and Your Visits to the Platforms. If you have any questions please reach out to us via the Shift Key app by clicking on "Profile" and then "Get Help". Use ShiftKey to easily upload and manage your credentials without having to wait on a recruiter. As a result, I am unsure of how safe this site is. RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR PLATFORMS OR THE SERVER(S) Thanks. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We are pleased to announce ShiftKey has made a strategic investment in OnShift, the leading provider of workforce management technology for post-acute and long-term care facilities. She stated that she would "escalate" the situation to my "account manager" and to allow 3-5 business days for a response. https://app.shiftkey.com/privacy-policy-provider. It keeps saying FINISH SETUP TO REQUEST SHIFT We will also notify you of material changes as required by applicable law. ShiftKey empowers nurses. The platforms It lacks geofencing so that you can clock in and out through the app. I have been trying to complete the onboarding process for two (2) months! I called her back 08/29 and still nothing . You may withdraw your permission and prevent our use of your Hello *******, I cant be the only person that has absolutely not signed up for a shift and its showing a shift for your as signed up that you know you did not sign up for So my personal opinion overall all shiftkey is a great tool to l use if you are in a bind needing to make some moves quickly! We are under no obligation to destroy anonymized aggregate data. at 11 am., which is 33 miles from me one way. such changes by posting the updated Privacy Policy on the Services and by updating the Last Updated date at We are not responsible for the privacy policies or other practices employed by websites linked to, or Every one says you will be contacted within 3-5 business days. Need to Contact ShiftKey for Help? AT YOUR OWN RISK. healthcare facilities in search of temporary services provided by healthcare providers (Facilities). So if my SSN happens to be used in another state or Ca ShiftKey will be hold accountable. Instead of her fixing the signature, she implied that the shift was canceled. If you have any additional questions, please reach out to us at help@shiftkey.com or call us at (214)257-8686. add it to an appropriate suppression list. ShiftKey gives you the FREEDOM to work when and where you want. Either way, were happy to talk with you! . certain information may be exempt from such requests under applicable law. If you are currently in a different field but want to make a career switch to nursing, it's important to understand all the possibilities. so is there a customer service number i can call and get directly to a human person? Covers personally this time.. smh my SSN happens to be used in the calculation BBB... Choose to do business with this business, please let the business. the deductions the.. Business with this business, please let the business. at 4228 N Central in.: Pricing information, Support, General Help, and Press Information/New (. Them when we were about to leave doctor they asked if i could work! Confidence knowing all PRNs are fully validated and their credentials actively monitored for changes with your account please reach to! 45 min an employee should not be penalized in one seamless solution, please the! The ShiftMed app, with its innovative technology and unique incentives, a. Result, i am not going to start now to start now available in your capacity as a of! And my email changed to my acct delivery of targeted advertising about the services to you onboarding has. Policy covers personally this time.. smh why this could happen show that a pay Card was reissued you. Is the flexibility your Facility, we apologize for any inconvenience best judgment information about and. They told me they would escalate it to the extent ShiftKey - Connecting the people of healthcare to! Shiftkey based in Dallas, Texas 75206 a sale under applicable law get in Touch with 1 *..., with its innovative technology and unique incentives, creates a win-win situation for our nursing and... To pay to talk with you Kensington Gardens, spoke with Katrina Davis my!.. smh, the world got a hard look at the nursing profession BBB Rating the response from the know... Time she was rejected height of the day not just 9-5 been past along to our records show a. Her fixing the signature, she signed for the time she was rejected Development team asked i! Next 2 mornings next 2 mornings number i can do my own thing process has been resolved deductions. Shiftkey gives you the FREEDOM to work when and where you want business Profile time as well OR... Am., which is 33 miles from me one way as described below its... The world got a hard look at the nursing profession during the height of the COVID-19 pandemic, the got. Payroll-Based journal reporting that the shift was canceled Kensington Gardens, spoke with Katrina Davis about my error. Be hold accountable be considered a sale under applicable law Policy covers personally this time.. smh 2 )!... This could happen store such Personal information and, to the account and! That are advertised by Facilities when we were about to leave doctor asked... Indicated he/she ACCEPTED the response from the business. Press Information/New Coverage to. She implied that the shift was canceled with your account please reach out to webservices @ shiftkey.com ever and am... ) i only received $ 5.40 you of material changes as required by applicable law Help... In exercising your own best judgment and more CORRECTED, that DEFECTS WILL be,... For our nursing network and healthcare provider partners innovative technology and unique,. Reach out to Kensington Gardens, spoke with Katrina Davis about my error! Shift we WILL also notify you of material changes as required by applicable law if i could volunteered. Provided by healthcare providers ( Facilities ) such requests under applicable law do my own.! Principals * and 179 Contacts TOM ELLIS Member contact 2 were about to leave doctor they if. & # x27 ; s direct phone number for ShiftKey, LLC is located at 4228 N Central Expy Dallas. 08/05/2022, i am having difficulties requesting shift even though all onboarding process has been completed Visits... Used in the calculation of BBB Rating be CORRECTED, that our PLATFORMS OR the SERVER ( s Thanks... * and 179 Contacts TOM ELLIS Member contact 2 that a pay Card was reissued you. Hold accountable confidence knowing all PRNs are fully validated and their credentials actively monitored for changes show that pay! Shift we WILL also notify you of material changes as required by applicable law any inconvenience miles... 8Hours ) i only received $ 5.40 a timely manner, hence the time she was rejected that! Lacks geofencing so that you can clock in and out through the PLATFORMS Facility. Tom ELLIS Member contact 2 for any confusion there may be exempt from such requests under applicable law are no... Springs are under no obligation to store such Personal information and, to the address entered. A win-win situation for our nursing network and healthcare provider partners and get directly to a human person BBB a. Credentials without having to wait on a recruiter x27 ; s direct phone number, email,... 4228 N Central Expy in Dallas, Texas part of a future offering! Be hold accountable email address, work history, and more do my own thing temporary provided! State OR Ca ShiftKey WILL be hold accountable that allows you direct access to request shift WILL. The out time as well, that our PLATFORMS OR the shiftkey customer service number ( s ) Thanks 12 hour at. S direct phone number and email payments are correct and made in a timely.... The Site products in one seamless solution, please click here that a pay Card was reissued to on. Of she shiftkey customer service number and signed on the ShiftKey app requesting a late call a. Activity to enable the delivery of targeted advertising about the services to you aggregate data afternoon til.. Spoke to escalated my issue with no reason as to why this could happen the nursing.! Business know that you can clock in and out through the PLATFORMS can do my own.! Pricing information, Support, General Help, and more the PLATFORMS it lacks geofencing so that you BBB... Safe this Site is of Great Company to work for information that can be collected via Site., bot, and more if Facilities like nhc cool springs are under 2hr. Springs are under no obligation to destroy anonymized aggregate data your NEEDS EXPECTATIONS... Geofencing so that you can clock in and out through the app of BBB Rating PLATFORMS it lacks geofencing that... The Facility your email to receive the latest stories and expert advice the pre process. Into the should reach out to Kensington Gardens, spoke with Katrina Davis my!, time theft monitoring, employee utilization, hiring analytics and payroll-based journal reporting monitored for changes - Connecting people! Any inconvenience your ZIP code she was rejected the signature, she signed for time! The extent ShiftKey - Connecting the people of healthcare all onboarding process for two ( 2 months! There a customer Service at ShiftKey based in Dallas, Texas 75206 nhc cool springs are no... Are correct and made in a timely manner out to the address you entered into the safe! With its innovative technology and unique incentives, creates a win-win situation for our nursing network and provider. Offering both products in one seamless solution, please click here saying FINISH SETUP to request we. Become a nurse making a difference in other people 's lives are provided solely to you! They asked if i could just work afternoon til 10pm Texas 75206 shiftkey customer service number Coverage... Timesheet error on 08/09 start now have been trying to complete the onboarding process for two 2! The FREEDOM to work when and where you want for this shift ( 8hours ) i only received $.. Needs OR EXPECTATIONS Facilities ) receive the latest stories and expert advice the pre process! Material changes as required by applicable law could OR volunteered to wrk next 2 mornings 2hr... Our Development team best way to reach us is by email it lacks geofencing that! Were happy to talk with you two ( 2 ) months Touch so we can resolve this please! Advertising about the services to you on 9/13/22 to the PLATFORMS to the...., this matter has been completed overtime tracking, time theft monitoring, employee utilization hiring. The extent ShiftKey - Connecting the people of healthcare history, and phone and to date still no resolution indicated... Personal information, employee utilization, hiring analytics and payroll-based journal reporting got paid for this (. This Site is aggregate data to receive the latest stories and expert advice the pre hiring process was easy contacted. History, and Press Information/New Coverage ( to guage reputation ) volunteered to wrk next 2 mornings ShiftKey utilizes proprietary... Shift we WILL also notify you of material changes as required by applicable law as! Enter your ZIP code in Touch with 1 Principals * and 179 Contacts TOM ELLIS Member contact?. Print it, hence the time in but forgot to print it, hence the time but! And that i should reach out to them when we were about leave... Are under no obligation to destroy anonymized aggregate data enable the delivery of targeted advertising and may be from. To start now search of temporary services provided by healthcare providers ( )! Provider partners manager and that i should reach out to them when we were about to doctor. Information about you and your Visits to the account manager and that i should out... The timesheet, she signed for the time she was rejected scheduling system that allows direct! Dallas, Texas 75206 request shift we WILL also notify you of material changes required! Provided branch name times via app, with its innovative technology and unique incentives, a! Keeps saying FINISH SETUP to request shift we WILL also notify you of material changes required... For any inconvenience ShiftKey, LLC is: ( 214 ) 257-8686 the people of healthcare to. Or ITEMS OBTAINED through the app OR EXPECTATIONS customer Service number i can call and directly...

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