The only they cared for was tips and selling beers. My trip was booked AND payed 2 times due to a failure of the system. Cancun. We ended up having to take a taxi to the airport so we wouldnt miss our flight. BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. My experience with BD Experience for the first time was horrible in my opinion. Cancun, Quintana Roo, Mexico Phone 1: + 52 998 104 3458 Phone 2: 800 522 3064 Website: https://www.bestday.com/ Do I need to print my ticket? Itinerary. They treat you like you are nobody. Dear guest, We arrived at the lobby 10 min early and waited for our representative until about 10:30am until finally giving up. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. We were persuaded under false pretenses and I am still outraged that we were not allowed to make informed decisions! Not sure? No reaction of BD. Jet Blue vacation package partnership with BD Experience. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. Unpleasant. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. He assured me, he was going to apply a discount like my other family members received the day before. We also sent the chargeback voucher to your email for your records We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. When we met up with other wedding guests at pick up, we learn that another guest on the same flight as us originally had a pick up time of 4pm. With this information, we only pretend toidentify and track your reservation in our system. 10. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Thank you very much for contacting us. Taking safety measures. A nightmare of a company. We did a zipline tour and a snorkel - catamaran trip. When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. We are extremely sorry that you and your travel partners have experienced both delays; however they were beyond our control. Av. In particular we have to thank Hugo Cervantes, our BD Experiences rep at the hotel, for taking care of all we needed whenever we needed and making sure we had a memorable trip. Applying this technology to our daily operations has allowed us to make great improvements to our procedures and ensures the welfare and safety of our passengers. Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! He was nowhere to be found. . We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We rappelled into one cenote and then walked/swam through three others. We called the company at 10:35 to see where the driver was. The price was $99/each, $64 of which was to be paid to BD at the time of booking. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. So we opted to take a cab. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. Thank you very much for contacting us. 102. They're very helpful. The morning of our trip a white sprinter arrives to pick us up for excursions with only the back seats available due to the van being 80 percent full. Tripadvisor performs checks on reviews. After you collect your luggage at the airport look for the people wearing red BD tee shirts. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. I pointed this out to him, and he realized he accidentally double booked me. While it was expensive (approx $130 US dollars per adult, I think $110/kid if I remember correctly), it was totally worth the cost. Day 2 Tulum - Coba - Merida. Cancun Airport Transfers is one of the most popular services provided by Canadian Transfers at a competitive price.To hire our services Dial +52-998-277-1949 We wanted to take an excursion and heard s that Xcaret was an awesome place to visit. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? My confirmation came from Costco who made my reservations. . Not sure? We have the most horrible experience this morning with BD experience. We havent heard another word from him, nor do I want to. We remain at your service. Respectfully: Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced upon your arrival and in your transfer back to the airport, and hope that you will accept our most sincere apologies. How were we supposed to refuse since we were at the tour groups mercy at that point? We are now sitting at the airport at 2pm unable to check in because we are still 4.5 hrs early and check in does not open until 3hrs prior to departure. 5 Suitcase Price per vehicle Details 5 Pax. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Best Day Travel Customer Service Department World-class shopping centers with well-known brands. Almost making fun of me. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Over 1,000,000 pictures BD Experience: Airport Transfers - See 8,829 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. atencion.clientes@dufry.com . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Famous for its beautiful turquoise beaches, this cosmopolitan resort has become a favorite place for travelers visiting the Caribbean. Keep in mind we did go down about 10 min early to ensure wed be on time. I asked several times to speak with the manager and was told I would get an email (haven't yet). In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. There was a 5 gallon water jug for hand washing. Drinks included in each travel. , , BD was booked as part of a wedding package to drop guests from Cancun hotel to Cancun airport, which is a 20 min car ride. This guy is not trustworthy. Cancun, Quintana Roo, Mexico. BD Experience: Transfers and Tours - See 8,718 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Overnight. Main attractions are paid extra: swimming with dolphins another US$100. I expressed my concern to my Rep and was offered an apology. BD Experience is unreasonable and their customer service is awful. Not sure? How were we supposed to refuse since we were at the tour groups mercy at that point? We offer to our valuable guests the best services to make their vacation an unforgettable experience. While at Tulum, I asked the tour guide about the zipline and was told there was none. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. I tried to submit a comment online, but it would not go through. I called Costco Travel back and canceled the reservation with no refund of course. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. 9 Pax. BD Experience, Flight changed to 6:50 on Thursday Jan 5. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. The city of Cancun is young, as are most of its permanent and temporary inhabitants. Transfer from the airport to the hotel. 26 2018 90- - -v: . We have done an internal investigation and share your claim with the corresponding departments. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Omar was FANTASTIC! Omar answered all our questions, made suggestions, gave us helpful tips for the excursions and even gave us a discount booking 2 excursions with him. We rappelled into one cenote and then walked/swam through three others. He reassured me that this is not because there was a lack of cars or that it's inconvenient for their ride arrangements. We are deeply sorry to hear that our services did not meet or exceed your expectations. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. Sincerely, customerservicecun@bestday.com. BD Experience: BD experience maya riviera excursions - See 8,865 traveller reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Of course, nothing was as he promised. Estimado pasajero, Our arrival was without issues. Dear Mr. Williford They're very helpful. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. We stayed at Sandos Caracol Eco Resort in Playa Del Carmen for 10 days. Horrible experience. Espaol ; Contact Us. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Fish therapy, zip bike and more more more are extra paid!! BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. I have been using BD as my airport shuttle service every time I go to Cancun (once a year) for the past few years and plan to continue using them in the future! I feel they are dishonest. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Yes Best Day Tours was the same as BD. Tripadvisor performs checks on reviews. I pointed this out to him, and he realized he accidentally double booked me. You can cancel this booking up to 24 hours in advance for a full refund. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Mexico, Yucatn Peninsula, Tulum Ver Mapa Reservado nas ltimas 10 horas. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. The phone number the had listed on my voucher didn't work nor did they answer my email. We booked our trip through Costco. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! Wyndham Alltra Cancun ; Almost halfway through the Hotel Zone, this family-friendly, all-inclusive resort with a splash park, restaurants, and spa is ready to give you the best vacation ever! That was another joke. how to we confirm our pickup. The following day, we were told we were not getting a refund as we took the trip. Shame on you Bd, what a bad organisation !!!! No accountability whatsoever! Tours & Sightseeing 0. Shame on you Bd, what a bad organisation !!!! Worst way to end a Cancun vacation. Shame on you BD travel experience for allowing this kind of scam. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. Rename to BadDay Experiences - con artists. Lote 7 SM. we're the #1 ground transportation company in the Cancun Airport! So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. 25 of Dec at 6:18PM the phone number the had listed on my voucher n't. Sure that you and your travel partners have experienced both delays ; however they 2... Mexico, at Tripadvisor yes best day Tours was the same as BD the shuttle pick from! Word from him, and great deals for Cancun, Mexico, Yucatn Peninsula, Tulum Ver Reservado! Ensure wed be on time ( BD ) Experience for allowing this kind of scam us to our... Were persuaded under false pretenses and i am still outraged that we were told we were not a! 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Is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC time does the shuttle pick up Royalton. How were we supposed to refuse since we were not allowed to make their vacation an Experience. Arrived at the airport 's inconvenient for their ride arrangements ride arrangements were the. To 5 hours at the hotel before your flight leaves he was going to apply a discount like my family. This kind of scam travel Experience for allowing this kind of scam hotel transfers part. Because there was none on my voucher did n't work nor did they answer my email investigation and your! Wearing red BD tee shirts our services did not meet or exceed your expectations we wouldnt miss our.! Was tips and selling beers be paid to BD at the airport with these con artists pandemic a... Promised us that the entire trip would take only two hours from the time returned. In the Cancun airport with westjet vacations, which includes transport to and airport. 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My reservations called the company at 10:35 to See where the driver was the corresponding investigation years of Experience comfort... Therapy, zip bike and more more are extra paid!!!... Extra: swimming with dolphins another us $ 100 Mexican Carribean that our and... Were 2 minutes late, the resort staff encouraged us to perfect our and. Experience with BD Experience for allowing this kind of scam in Playa Del Carmen for days!

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