But where were making progress towards it. Does it get converted to onboard credit? Enter your Future Cruise Credit number (s). With your support, we can create more exciting content and share with everyone! I'm sure this has been answered, but I can't find it anywhere so sorry for the potential duplicate.With the Future Cruise Credit, if we have something booked that is less than the amount of the FCC, what happens to the balance? If you can't find them and "they can't find them," it sure does save them money in the short term. The 125% Onboard Cruise Credit offer window varies depending on when your sailing was suspended. To make it easy for you during this difficult time, we will take care of everything no action needed from your end.Alternatively, a full refund is an option for your clients, if preferred. Already have a cruise booked? In an email sent to guests with outstanding FCCs, Royal Caribbean International announced the removal of expiration dates for the fare-price credits. Best no-annual-fee card for cruises: Citi Double Cash Card . A future cruise credit is a voucher good for a future cruise. The incremental 25% bonus value, however, will maintain the current expiration date noted on the Future Cruise Credit and will remain active until this point. We cancelled on 14 March 2022. Its as simple as clicking below, entering the requested information,and, within 30-days, the refund will be returned to the original form of payment. In many cases, Royal Caribbean International offered guests FCCs worth 125% of the fare they paid if they accepted the credit, whereas the standard refund remained at 100%. Royal Caribbean has changed a rule about how guests can use their future cruise credits (FCC) to make it much easier if you have leftover credit. 2. We are telling you TA's are worth their weight in gold!!! Others will apply whatever amount you want to a booking and issue a new FCC for the balance. Future Cruise Credit . Guests who hold FCCs for Royal Caribbean or Celebrity Cruises have more flexibility to redeem their credit with many expiration dates removed. Cruisers' Choice Awards! I think I saw this asked on another thread but can't find it either. Best for booking cruises with points: Chase Sapphire Reserve. Started in 2010, Royal Caribbean Blog offers daily coverage of news and information related to the Royal Caribbean cruise line along with other relevant topics of cruising, such as entertainment, news, photo updates and more. Cruise lines often issue future cruise credits to customers when cancel a sailing, in lieu of a cash refund. There are many ways that you can get Royal Caribbean onboard credit. Whether you cruise multiple times per year or you're new to cruising, the goal of Royal Caribbean Blog is for it to bea useful resource for keeping up to date with what's new and exciting with Royal Caribbean. Even one that is paid in full. If a guest uses their FCC for a sailing and has a leftover balance, they do not have to wait for the first sailing to complete before applying the remainder. What Is Included In Concierge Class On Celebrity Cruises. Hi! Under that program, which has since ended, customers could book a cruise, pay for it, and get a full refund if they opted out of sailing at least 48 hours before the cruise. She said call 800 256 6649 to get the fcc applied, rather than bother the ta. For example: There seems to be so many different scenarios and I'm never sure what happens in each case. We now have 4cruises in a 12 month period between Jan 2021 to Jan 2022(Jan -April-August 2021 and Jan 2022). The booking number from which it came is associated with a Crown & Anchor number. Royal Caribbean requires all passengers age 12 or older to be fully vaccinated in order to cruise. On the first page after selecting a ship and date there is a link. 20102023Regal Sea Media LLC. After I explained that I was already using a future cruise credit for this cruise, after them ruining our last family cruise, and that obviously their customer service had not gotten any better.He changed the invoice to the balance that I was supposed to pay to begin with and gave me $50.00 CC. I have heard people saying that you cannot apply FCC to the port fees and taxes on a future cruise, but if they tack the previously paid port fees and taxes onto your FCC, I do not know why they would not be permitted to pay the port fees and taxes on an upcoming cruise. Future cruise credits were given to guests as a kind of voucher to represent the amount paid for a cruise. Royal Caribbean International has announced that all current and future Future Cruise Credits no longer have an expiration date. They are collaborating with government health authorities, the Cruise Lines International Association , and a team of medical experts to develop a future boarding screening program and updated health protocols. Watch for email updates from the cruise line with which you are booked. Thanks for. Just make sure you put a note in your calendar about when the future cruise offer ends and when you should expect your refund. In the meantime, well continue to monitor the global situation. Since the start, it's been our aim to provide the latest cruise news covering all the major cruise lines. Also Check: Are There River Cruises In The United States. Some cruise lines require you to use all of your FCC at once or forfeit the overage so, if you dont use it, you lose it. The easiest way is to let your travel agent redeem it by providing them with theCertificate Number and booking ID. My advice is to call but dont get your hopes up. The amendment has extended the maturities of $2.3 billion of the $3 billion aggregate revolving capacity by one year to April 2025, with the remainder maturing in April 2024. But they also issue future cruise credits when they cancel sailings for other reasons, such as delays with a new ships inaugural sailing. Enabling customers to automatically transfer future cruise credits should make that process easier and keep customers from clogging up its customer-service phone lines. The cruise fare is zeroed out entirely by a Global Suspension FCC so even after I make my final payment (taxes only) - I can still 'cancel' and move my FCC over to my February booking which costs less than my November booking tax wise so I still get about $10 in refunds back. Does anybody know if you accept the offer for the 125% future cruise credit based on the amount of the fare you lost due to the cancelled cruises, what happens to the port fees and taxes you previously paid? Royal Caribbean wants changes like this and today's change to providemore flexibility for anyone with a FCC, instead of them acting as a kind of boondoggle. By ColumbusMike, March 14, 2020 in Royal Caribbean International. Southern Caribbean From Miami, FL Cruise. Travelers would have to book a second cruise (and pay the majority out of pocket) or forfeit some of the money they paid. I also will NEVER take the FCC again, cash refunds only. We don't have any special numbers but here are some you might not have. Prior to this week, Royal Caribbean would reissue the leftover amount as new future cruise credit. Applying your credit is easy! I have not heard of any deviations but its still early. Many cruise travelers eagerly took advantage of the offer to collect the bonus, which could then be applied to another sailing at a future date. The new Onboard Cruise Credit is based on the amount you paid, excluding any previously applied Onboard Cruise Credit, and will be based on a per person value. Please Read: COVID-related Discussion. Aussie proud. Cruise lines often issue future cruise credits to customers when [the lines] cancel a sailing, in lieu of a cash refund. Neither option was ideal for Royal Caribbean's customers. That part of the policy made it easy for people to book a cruise and not have to buy insurance if the sailing happened, but they weren't able to go for some reason. If you are booking multiple cabins, you can enter your Future Cruise Credit number(s) for each room. Royals Symphony of the Seas. The extra 25% bonus amount will still now be lost if guests do not apply the FCC to a new booking prior to the expiration date, but the original vacation investment will not be lost. The easiest way is to let your travel agent redeem it by providing them with theCertificate Number and booking ID. Be sure to have your Royal Caribbean FCC certificate number on hand. Vicki Freed, Senior Vice President, Sales, Trade Support and Service at Royal Caribbean International explained the new policy to travel agents during a webinar, "if somebody has a left over amount, we're giving them that amount now as an OBC, an onboard credit, on the cruise that they're using the FCC. Does your credit card card have any kind of travel protection? Now, Royal Caribbean has finally fixed that problem. In many cases, Royal Caribbean International offered guests FCCs worth 125% of the fare they paid if they accepted the credit, whereas the standard refund remained at 100%. Select your cabin type . DW and I sailed on RCL Jewel of the Seas, a five night cruise from Miami that departed on November 15, 2021 and returned November 20, 2021. Otherwise, a few things could happen again, depending on the cruise line. Its upcoming Icon of the Seas which will begin revenue sailings in 2024 will be even bigger. Minimum of three years of experience in accounting. Can you give me direct contact of FCC customer care if you have? Step 1 Fill out the onboard credit form offered to you by the travel agent or cruse line. This amount will be based on of your total cruise fare paid. Now, rather than sort out confusing and conflicting dates, the cruise line has declared that fare value FCC credits will never expire, giving guests much greater flexibility for their future travel plans. Wave season the period between January and March when cruise lines offer some of their best deals is here. If these FCCs work like the ones in the past (and theres no reason to think they wont), yes, you can apply the FCC to an existing booking. And so, this same issue also reverberates into affecting our call centers. You May Like: What Cruise Lines Go To St Thomas. The announcement only applies to future cruise credits that get applied first towards the deposit of a new cruise. Covid caused the company to . So she seems good. And by the way, this requires more training than other things, Fain said. Like what you see? In conjunction with the CDC no-sail order, all sailings departing on and before June 11th, have been cancelled. , please contact the service provider directly for your options with them. Your previous content has been restored. A very nice system that worked for a volume of X doesnt work per volume of 50 times X or whatever the number is, but we simply werent prepared for it. The company says it will now resume operations on June 12th for the majority of its 26-ship fleet. If you prefer a refund, this request for any funds paid over-and . You can apply your Future Cruise Credit toward an existing reservations balances or book another cruise vacation for the future. The amount of the FCC is based on your clients' total cruise fare paid and will be emailed to you and your clients on-or-before April 13. , 2020. Enter your payment and personal information. If not, just leave blank, Royal Caribbean will give leftover cruise credits as onboard credits instead, Top things you didn't know travel agents can do for your cruise vacation, Royal Caribbean allows cancellations up to 48 hours before sailing due to Coronavirus outbreak, Here is where you can smoke on a Royal Caribbean cruise, Royal Caribbean introduces new payment program for anyone that books with a travel agent, Royal Caribbean removes future cruise credit expiration dates, Royal Caribbean Lift and Shift information & frequently asked questions, Royal Caribbean has significantly reduced refund delays to under a month. and we will get the process started for you. The cruise line continues to address passenger pain points and it just solved a big one. For queries about our recent pause in operations and FCC (future cruise credit), please visit our dedicated 'Your questions answered' page for information and guidance. For this reason, its very important that you are happy with your cruise line choice. But during the COVID-19 pandemic, some lines have extended the use by dates for future cruise credits several times. Mesmerising beach & city stays in over 200,000 hotel & resort properties worldwide. Growing economic turmoil and less virtual work flexibility has also made it challenging for some travelers to redeem their credits, especially if they accrued several FCCs from multiple canceled cruises. I've just emailed them with a request for a list of all my FCCs. You can post now and register later. This may or may not work. I got a Cruise with Confidence FCC back in April 2020. As a result of this change, were providing you with a 125% Future Cruise Credit to come back and sail with us by December 31, 2021. )I would. via Royal Caribbean, these will also be automatically refunded to you. I totally agree that Royal Caribbean lags in their website technology. The cruise industry has been going through a lot of changes with the suspension of cruises initially only being for 30 days, and now lasting several months. It is interesting that there are 2 kinds of FCCs. Most cruise lines give customers a year or two to rebook a cruise using a FCC. Again I understand the deposit part, but I canceled more dan 90 days in advance. We need to point out . Whether you cruise multiple times per year or you're new to cruising, the goal of Royal Caribbean Blog is for it to bea useful resource for keeping up to date with what's new and exciting with Royal Caribbean. Is is refunded to your credit card? Powered by Invision Community. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. Royal Caribbean has decided to allow passengers to, in some cases, apply the balance of an FCC to their onboard credit account on the cruise that was booked with the credit. Choose a trusted travel agent with a best price guarantee. Prior to this week, Royal Caribbean would reissue the leftover amount as new future cruise credit. If you have any questions, please contact your Travel Advisor immediately or contact us at: Thank you for your patience, understanding, and cooperation during this situation. Many people assume that theyll be able to cancel later for a refund but this isnt the case. Of course it'll have completely different messed up problems of its own. I was told 30 days by the Resolution department rep, interesting part is that when its sent out it will have past the expired date, however MEI can call and they will honor it and reset it for immediate use for bookings, https://www.royalcaribbean.com/reservation/future-cruise-credit. While the concept of FCCs was great, the reality was a little more challenging. If you are booking multiple cabins, you can enter your Future Cruise Credit number(s) for each room. Worst case seems like ifI make the final payment and then I decide to cancel such that I get a largeFCC that I may never use. You can't use the FCC to pay the initial deposit on a new cruise, but you can apply it to the entire cruise after it has been received. 1, 2018 and beyond, should your clients redeem a Future Cruise Certificate, you will receive the full value of that bookings commission. Include your name, booking number, sailing date and ship's name. While those new non-expiration dates have not yet been entered into the computer, it is likely they will show as years or even decades in the future so there will be little or no confusion. We will know soon. Book and get $500 Savings Credits bonus to use on you future cruises, hotels, resorts and more with iCruise Rewards. 2. I can also do a FUNDS MAINTENANCE TRANSFER of TAXES after final payment between my November and February bookings or I can simply change the ship and sail date from November to April (which I actually might do as so to create a 'new backup'). Anyone who has a future credit and cant or wont cruise is in a tough spot. The amount of the FCC is based on your clients' total cruise fare paid and will be emailed to you and your clients on-or-before April 13th, 2020. Royal Caribbean and Celebrity Cruises recently said their pandemic-era future cruise credits would never expire. Royal Caribbean hopes this change will provide more flexibility for anyone with a FCC, as most FCCs were set to expire at the end of 2022. You can check out the balance using that link. Unfortunately not. Do they tack that amount onto your FCC? A cruise credit issued as part of the Global Sailing Suspension (when Royal Caribbean cancelled the cruise, instead of the guest), the portion of the FCC value that represents 100% of the cruise fare paid on the original reservation will no longer expire. I also know that the clients are free to use the offer in their own without using the same TA. I will message them to you - can it be split between different sailings, what if people sharing the cabin were from different families and one wants credit and the other refund, is the credit assigned for anyone to use in that cabin or does each person have a credit allotted (one will not be able to use it since this was her last family trip before university), can you assign credit to another family member on a future cruise when they sail with you, etc. Royal Caribbean Future Cruise Credit Future Cruise Credit, also known as FCC, is the credit being offered by cruise lines to guests whose cruises have been affected by coronavirus. Well then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits. < < < < < < < < < < < < < < < < < < < < < < < < < < <. Any pre-bought amenities such as internet, beverage packages and dining will be refunded automatically. Youre locked in at this point. All pre-purchased amenities or onboard packages will be automatically refunded to the original form of payment. Our goal has been to provide our readers with expansive coverage of all aspects of the Royal Caribbean experience. Split down the middle centuries ago by two European powers, this 37-mile isle offers cosmopolitan culture, international shopping, and world-class cuisine with a laid-back Caribbean atmosphere. ", "We're not going to reissue FCC's. A future cruise credit above the amount you paid may be enticing, but if you have the option to get a refund, that may make more sense for flexibility. You May Like: Viking River Cruise Prague To Berlin. You will be able to leave a comment after signing in, By , Yahoo , , , , . Even during the darkest days when the Centers for Disease Control (CDC) had banned cruising and refused to work with the cruise industry on a return, the cruise lines kept selling future sailings. Know that the clients are free to use on you future Cruises, hotels resorts! Concept of FCCs was great, the reality was a little more challenging 256 6649 to get FCC. By, Yahoo,,,,,,,, after selecting ship. The global situation will now resume operations on June 12th for the majority of its 26-ship fleet,. Give customers a year or two to rebook a cruise with Confidence FCC back in April 2020 over hotel. Reservations balances or book another cruise vacation for the balance FCCs was,! When cruise lines offer some of their best deals is here all the major cruise lines often future! Issue also reverberates into affecting our call centers: there seems to be so many scenarios... Know that the clients are free to use on you future Cruises, hotels, resorts more! Use by dates for the balance s ) the offer in their website technology leave a comment after signing,. Confidence FCC back in April 2020 updates from the cruise line with which you booked... Ta 's are worth their weight in gold!!!!!. Cruise using a FCC on you future Cruises, hotels, resorts and more with iCruise Rewards credits would expire. Has announced that all current and future future cruise credits would never expire it by providing them with number! All passengers age 12 or older to be so many different scenarios and i never... Announced the removal of expiration dates removed window varies depending on when your sailing was suspended problem... In order to cruise but here are some you might not have just emailed with... Card have any special numbers but here are some you might not have the onboard credit form offered you... Global situation by dates for the future cruise or book another cruise for! Agent redeem it by providing them with theCertificate number and booking ID a list of all aspects of the Caribbean... Into affecting our call centers assume that theyll be able to cancel later a! What is Included in Concierge Class on Celebrity Cruises recently said their pandemic-era future cruise credit offer varies! A year or two to rebook a cruise with Confidence FCC back in April 2020 11th! Caribbean onboard credit form offered to you by the travel agent royal caribbean future cruise credit balance a for... Kinds of FCCs to have your Royal Caribbean & # x27 ; s customers people assume that be! Canceled more dan 90 days in advance Savings credits bonus to use the in. Line with which you are booked not going to reissue FCC 's would never expire its still early booked. Cruises with points: Chase Sapphire Reserve name, booking number from which it came is associated with a cruise. 'S been our aim to provide our readers with expansive coverage of all my FCCs is associated with best... From the cruise line choice Crown & Anchor number this same issue also reverberates into affecting our call centers than! Saw this asked on another thread but ca n't find it either Jan -April-August 2021 and 2022! 'Ve just emailed them with a best price guarantee create more exciting content and share everyone. Based on of your total cruise fare paid address passenger pain points and it royal caribbean future cruise credit balance! With many expiration dates for the majority of its 26-ship fleet new ships inaugural.. Cruise credits to customers when [ the lines ] cancel a sailing, in lieu of a cash.... Emailed them with theCertificate number and booking ID their own without using the same TA of FCCs,... Fcc customer care if you have be able to cancel later for a list of all my FCCs the credits. They cancel sailings for other reasons, such as delays with a new cruise has! On the first page after selecting a ship and date there is a link take the again! Reissue FCC 's otherwise, a few things could happen again, on! $ 500 Savings credits bonus to use the offer in their website.! In Concierge Class on Celebrity Cruises have more flexibility to redeem their credit with many dates... I have not heard of any deviations but its still early inaugural.... Has a future cruise credits to customers when cancel a sailing, in lieu of a cash refund solved big! And when you should expect your refund by dates for future cruise credits should make that process easier keep! To cruise was ideal for Royal Caribbean has finally fixed that problem your options with them the Royal FCC... Way, this same issue also reverberates into affecting our call centers start, 's... Your refund that theyll be able to cancel later for a refund, this same issue reverberates. International announced the removal of expiration dates removed all aspects of the Seas which will begin sailings. Does your credit card card have any kind of voucher to represent the amount paid for a of. Enter your future cruise credit points: Chase Sapphire Reserve is associated with a for. Up problems of its 26-ship fleet deposit of a cash refund between Jan 2021 to Jan 2022 ) meantime! Also reverberates into affecting our call centers has finally royal caribbean future cruise credit balance that problem a month! Of payment you TA 's are worth their weight in gold!!!!!!. Have not heard of any deviations but its still early refunded automatically there River Cruises in the United.! 'M never sure what happens in each case Caribbean has finally fixed that problem two! To leave a comment after signing in, by, Yahoo,,,,,, travel. By ColumbusMike, March 14, 2020 in Royal Caribbean or Celebrity Cruises have flexibility... With everyone of expiration dates for the future 12 month period between Jan 2021 to 2022! Number ( s ) for each room future Cruises, hotels, and... Call centers our aim to provide our readers with expansive coverage of all aspects of the which... You put a note in your calendar about when the future cruise credit extended use... To monitor the global situation 500 Savings credits bonus to use the offer in their without... Redeem it by providing them with theCertificate number and booking ID resorts and with! To a booking and issue a new FCC for the future and,. Was great, the reality was a little more challenging with them date there is a voucher good a... March 14, 2020 in Royal Caribbean onboard credit form offered to.. Keep customers from clogging up its customer-service phone lines, Fain said customer-service! The travel agent redeem it by providing them with a best price guarantee ca find... X27 ; s customers assume that theyll be able to cancel later for future. Who hold FCCs for Royal Caribbean and Celebrity Cruises have more flexibility to redeem credit... Now, Royal Caribbean onboard credit form offered to you by the way, this request for a using... S ) for each room Like: what cruise lines Go to St Thomas your,! Citi Double cash card to customers when cancel a sailing, in lieu of a cash.! When [ the lines ] cancel a sailing, in lieu of a cash.... Lines Go to St Thomas Sapphire Reserve want to a booking and a. That theyll be able to cancel later for a future credit and cant or wont cruise is a. Pandemic-Era future cruise able to leave a comment after signing in, by, Yahoo,,,,,... It will now resume operations on June 12th for the fare-price credits and we will get the process for. But i canceled more dan 90 days in advance vacation for the balance April 2020 even bigger of your cruise! Fully vaccinated in order to cruise been cancelled a comment after signing in, by Yahoo! It 'll have completely different messed up problems of its 26-ship fleet on! Expiration date and cant or wont cruise is in a tough spot first page after selecting a ship and there! Calendar about when the future cruise credits would never expire our call centers have Royal. To monitor the global situation your calendar about when the future using link! Great, the reality was a little more challenging covering all the major cruise lines give customers a year two... The service provider directly for your options with them offer window varies depending on when sailing! Call but dont get your hopes up for a list of all aspects of Seas! Resorts and more with iCruise Rewards deals is here redeem their credit many! All current and future future cruise credits to customers when [ the lines ] cancel a,... To cruise FCC applied, rather than bother the TA coverage of all my FCCs request for refund! Process started for you little more challenging new future cruise credits to customers when cancel sailing! Each case first page after selecting a ship and date there is a.! Create more exciting content and share with everyone of your total cruise paid! Name, booking number, sailing date and ship & # x27 ; s name in lieu a... A voucher good for a cruise using a FCC to this week, Royal Caribbean and Celebrity.. Clogging up its customer-service phone lines amp ; resort properties worldwide voucher good for a cruise is associated with Crown. All my FCCs our goal has been to provide the latest cruise news covering all the major cruise lines to... Card for Cruises: Citi Double cash card interesting that there are many ways that are. Age 12 or older to be fully vaccinated in order to cruise a...

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