Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies when you visit our online gaming platform. By continuing to use our services, you acknowledge and consent to our use of cookies in accordance with this policy and applicable New Zealand privacy legislation, including the Privacy Act 2020.
What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. These files contain information that helps us recognise your device and provide you with a personalised gaming experience. Cookies are widely used by online gaming operators to enhance functionality, improve security, and deliver targeted content to players.
Similar technologies include web beacons, pixel tags, and local storage objects, which serve comparable purposes in tracking user interactions and preferences. These technologies are essential for operating our gaming platform and ensuring compliance with New Zealand gambling regulations and responsible gaming requirements.
Types of Cookies We Use
Our gaming platform utilises various categories of cookies, each serving specific functions to enhance your gaming experience and ensure regulatory compliance:
| Cookie Type | Purpose | Duration |
| Strictly Necessary | Essential for basic website functionality, security, and account authentication | Session or up to 12 months |
| Performance & Analytics | Collect information about website usage and player behaviour for improvement purposes | Up to 24 months |
| Functional | Remember your preferences, language settings, and gaming history | Up to 12 months |
| Targeting & Marketing | Deliver personalised promotions and measure advertising effectiveness | Up to 13 months |
- Strictly necessary cookies ensure secure login processes, maintain session integrity, and enable core gaming functions including deposit and withdrawal transactions.
- Performance cookies help us understand which games are most popular, identify technical issues, and optimise loading times for better user experience.
- Functional cookies store your game preferences, betting limits, and responsible gaming settings to maintain consistency across sessions.
- Marketing cookies enable us to show relevant bonus offers and track the effectiveness of our promotional campaigns while respecting New Zealand advertising standards.
Purpose and Legal Basis for Cookie Usage
We use cookies to fulfil our obligations under New Zealand law and provide secure gaming services. Our legal basis for processing personal data through cookies includes contractual necessity, legitimate interests, and explicit consent where required. Cookies enable us to verify player identity, prevent fraud, and maintain detailed records as required by the Department of Internal Affairs.
Specifically, cookies help us implement responsible gaming measures by tracking playing time, deposit amounts, and loss limits. This information is crucial for identifying potentially problematic gambling behaviour and providing appropriate support resources to players in accordance with New Zealand's harm minimisation framework.
Additionally, cookies facilitate compliance with anti-money laundering regulations by maintaining comprehensive audit trails of financial transactions and player activities. This data is essential for reporting suspicious activities to the Financial Intelligence Unit as required by law.
Third-Party Cookies and Data Sharing
Our gaming platform integrates with trusted third-party service providers who may place cookies on your device to deliver essential services. These partners include payment processors, game developers, fraud prevention specialists, and marketing analytics providers, all of whom operate under strict data protection agreements.
Third-party cookies are subject to the privacy policies of their respective providers. We ensure all partners comply with New Zealand privacy laws and maintain appropriate safeguards for personal information. Data sharing occurs only when necessary for service delivery, regulatory compliance, or fraud prevention purposes.
We do not sell personal information to third parties, and all data sharing arrangements are governed by comprehensive agreements that specify permitted uses, retention periods, and security requirements. Regular audits ensure ongoing compliance with our privacy standards and New Zealand regulatory requirements.
Managing Your Cookie Preferences
You have several options for controlling cookies on our gaming platform. Our cookie consent banner allows you to accept or decline specific cookie categories, except for strictly necessary cookies required for basic functionality and regulatory compliance.
- Access your account settings to modify cookie preferences at any time after initial consent.
- Use your browser settings to block or delete cookies, though this may impact website functionality.
- Enable "Do Not Track" signals in your browser, which we respect for non-essential tracking activities.
- Contact our privacy team to request specific information about cookies associated with your account.
- Opt out of marketing cookies while maintaining access to essential gaming functions.
Please note that disabling certain cookies may prevent access to specific features, affect game performance, or compromise security measures designed to protect your account and personal information.
Browser-Specific Cookie Controls
Each web browser provides different methods for managing cookies. Below are instructions for popular browsers used by our New Zealand players:
- Google Chrome: Navigate to Settings > Privacy and Security > Cookies and other site data. Select your preferred cookie handling option and manage site-specific permissions.
- Mozilla Firefox: Access Options > Privacy & Security > Cookies and Site Data. Choose standard, strict, or custom protection levels based on your preferences.
- Safari: Go to Preferences > Privacy > Cookies and website data. Select options to block all cookies, allow from current websites only, or always allow.
- Microsoft Edge: Open Settings > Site permissions > Cookies and site data. Configure cookie blocking levels and manage exceptions for trusted sites.
- Internet Explorer: Access Internet Options > Privacy > Advanced. Set custom privacy settings and manage cookie handling for different zones.
Mobile browsers offer similar controls through their respective settings menus. Consult your device documentation for specific instructions on managing cookies in mobile gaming applications.
Updates and Contact Information
This Cookie Policy may be updated periodically to reflect changes in our practices, technology, or applicable New Zealand legislation. We will notify registered users of significant changes through email or prominent website notices, allowing time to review modifications before they take effect.
The effective date of any policy changes will be clearly indicated, and continued use of our services after the effective date constitutes acceptance of the updated policy. Previous versions remain accessible through our legal documentation archive for reference purposes.
For questions about this Cookie Policy, cookie management, or privacy concerns, contact our dedicated privacy team through the secure messaging system in your account or email our privacy officer directly. We respond to all privacy inquiries within five business days and provide detailed explanations of our data handling practices upon request.
This policy was last updated to ensure full compliance with current New Zealand privacy legislation and gaming industry best practices, reflecting our commitment to transparent and responsible data handling for all players.